Frequently Asked Questions
Top 5 QuestionsBack to homepage
We ship out all packages including starter decks, promo items, subscription crates, giveaway prizes and other items on the 15th of every month. An e-mail will be sent to you with the tracking information up to 5 days prior to shipping.
Contact support for a cancelation and full refund.
Click the top left navigation symbol and click log in (or the little guy in the top right if your on desktop). STOP! You didn't finish reading! Before logging in, click the 'manage subscriptions' button below the log in button. You can now edit your subscription after following it's prompt.
You can also reach out to a support specialist, and we can make the necessary changes to your account on your behalf.
You can checkout and instantly cancel your subscription. This does not cancel the order, you just won't be billed during the next billing cycle.
Also, there is absolutely no obligation to continue service, no cancelation fees or any type of hassle. You can cancel, skip or renew your subscription right from the user dashboard.
Unless you are a deployed member of the U.S. Armed Forces, we do not ship or conduct business internationally. We do expect to begin shipping to Canada, the UK and select countries within the EU by 2024. Please join our mailing list to stay updated.
- I think my package got stolen.
We ship by way of the United States Postal Service and each package comes with the standard insurance through our carrier. We are not responsible for lost, damaged, or stolen packages and all claims should be filed through the United States Postal Service. Information on how to file a claim can be found on the United States Postal Service official website. It is important that you take the proper steps to confirm the shipping address you provide Booster Crate, is correct and accurate in addition to your mailbox/delivery point being secure.
- What is my tracking number?
You will receive a series of e-mails upon check-out and through out our fulfillment phase. When your package has left our facility and is scanned in by USPS staff, our system will send you a shipping confirmation e-mail. Inside this e-mail will be your tracking number. You can also check the status of your order by logging into your Booster Crate account.
- I never received an order confirmation email.
This can be caused by the following errors:
*In the event that your transaction was declined, an order confirmation e-mail will not be sent.
*In the event that you misspelled your e-mail address during your order and account creation, you will not receive an order confirmation. Please contact us to make any change to your account.
*Please check your spam folder. In some instances our e-mails will erroneously end up there. Please unmark them as spam, to receive future e-mails regarding your account.
- My package didn't ship!
All orders must be placed on or before the 5th of the month to ship out on the 15th of that month. If you place an order after the 5th, your order will ship the following month. You will also be skipped in the billing queue.
1st order placed on October 9th.
Billing cycle (if applicable) skipped on November 1st.
1st order ships on November 15th.
Billing occurs on December 1st.
2nd order ships on December 15th.
You are now on track with all customers.
Please keep in mind that this cut-off date is due to an increased amount in fraudulent orders. This "cool off" period gives us time to detect fraudulent transactions.
- When do I get billed?
You will be billed immediately upon check-out on our online portal and again every month on the 1st AFTER you receive your initial purchase. If you are on a shipping queue you will be automatically skipped in the billing cycle. Ex. If you ordered on the 25th and are awaiting your first crate, you will NOT be billed again on the 1st.
- I got billed multiple times!
Chances are you did not. In the event that your card was declined by insufficient funds or a basic fraud filter such as; 'billing address mismatch,' upon multiple transactions tries, your funds will be held by your bank in a 'pending state.' This is to mitigate the possibility of fraud and depending on your bank, the funds will be released back into your account in 3-5 business days.
- Do you ever hold over a remaining amount for the following month?
No remainder value is ever held by Booster Crate.
- Can I change my billing date?
You can change your billing date but we do not recommend this. Doing so may cause a delay in receiving your package and the billing cycle could revert back to the 1st during our bi-monthly system audit.
- I just ordered a crate, will I be billed again on the 1st?
No. Customers who ordered for the first time will be automatically 'skipped' in our billing cycle until their initial crate arrives. This is to get you on track with the rest of our customers. Ex. If you ordered on the 25th, you will not be billed again on the 1st. Normal billing will resume and your next charge will be the 1st of the following month.
- Can I be billed annually, quarterly, or on a specific date?
We do not recommend operating billing cycles outside of our normal, predetermined perimeters. However, you can change the billing cycle to suit your wants and needs within your account. This may cause delays in service so do so at your own risk. We conduct bi-monthly billing system audits. If you changed your billing cycle, it may be changed back to the 1st automatically.
- Can I use my PayPal for my monthly crate?
PayPal does not allow for recurring payments to be taken out of your account. PayPal can only be used to purchase Starter Packs and Fire Sale items or non-recurring one-time purchase items.
- How do I cancel my account?
We purposely made cancellation a simple task to avoid being that subscription you can never get rid of. There is absolutely no contractual obligation or cancellation fee associated with our subscription service. You can cancel by logging into your account or by contacting a support representative. Please notify us your intentions of cancelling 48 hours before your next billing date.
- I want to skip a month but not cancel completely.
The skip feature which can be found on your account enables a customer to ‘skip’ a billing cycle. This feature has to be used before the 1st of the month they wish to skip. Normal billing and receipt of our product will resume the following month. You can skip by logging into your account or contacting a support representative.
- Updating my shipping and billing information.
The edit feature enables a customer to ‘edit’ billing and shipping information associated with their account. Please login to your account to make these changes.
DO NOT send any financial information such as bank account numbers or credit/debt card numbers to Booster Crate support staff. We will not view or open any submissions.
For security purposes, any update to billing must be done by the customer on our secure online account portal.
- I can't login to my account!
During your initial purchase an automated e-mail for an account activation was sent to you, please follow the instructions within that e-mail to set up your account. If you can not find this e-mail, contact a support representative and request an 'account activation e-mail' be resent.
- How do I increase/decrease my monthly crate price?
Login to your Booster Crate account. Select 'manage subscriptions.' On the 'Product' table under 'Actions' select 'Edit.' Select 'Change product variation.' Once you have selected the appropriate price tier click 'Save.' Navigate back to the 'manage subscriptions' to ensure the change worked!
Note: Be sure to check that your next charge date is correct.
- Current giveaways.
Any on-going social media giveaways or other promotions can be found on the giveaways page.
- When is your next giveaway?
We frequently announce giveaways over e-mail and our social media platforms make sure to join our mailing list and follow us on social media for updates. As a rule of thumb, we generally announce giveaways on Holidays, i.e Valentine's Day, Halloween, Christmas.
- Do you have any discounts, promotions, or affiliate marketing programs?
We do not yet offer affiliate marketing or refer-a-friend promotions currently. This is something we will have in the future.
We do not offer free shipping or other discounts currently. In the event that we launch a promotion like this the announcement will be made by way of e-mail or across our social media platforms.
- How do I initiate a return or refund?
You may be eligible for a return or refund, please review our refund policy for more information.
- Where are you located?
We have multiple locations. Our offices are located in Manchester, NH and any mail in inquiries or entries should be mailed to the address below.
ATTN: BC CRATE CO
PO BOX 574
Weare, NH 03281
Our fulfillment center is located in Houston, Texas. This address is private for security reasons.
- Do you buy Trading Cards from third-party sellers?
Currently, we do not purchase trading cards from the general public.
- How do I know your items are not counterfeit?
We purchase trading cards directly from the manufacturer or authorized wholesale distributors to avoid any chance for counterfeit product.
- I want to talk to a representative.
Currently, we do not offer phone support. We, however, answer support related questions via email in an extremely fast and accurate manner. Please contact email@example.com for any inquiry you may have.
- Fraud Stoppers.
In pursuant to state and federal law, if you use a stolen credit card or utilize any of our products or services in an unlawful way you will be prosecuted to the full extent of the law. Both misdemeanor and felony penalties carry heavy fines and lengthy periods of incarceration. It will not be worth it.
- What is Booster Crate Plus?
Booster Crate Plus is a premium membership service that is in development. Subscribe to our mailing list to get notified when it comes out.